Main Article Content
Abstract
The Covid 19 pandemic that entered Indonesia since the end of 2019 or early 2020 has decreased significantly from the number of sufferers. In this regard, the crisis provides many lessons for the community and policy makers. One of the important lessons is how people seek information and how government communication policies are formulated. This research was conducted to examine the behavior of people seeking information during the Covid 19 Pandemic, and how this has implications for communication policies. The research was conducted using mixed methods. Quantitative research is conducted through online surveys and big data analysis, while qualitative research is conducted through focus group discussions. The results showed that the media used by the public to obtain information was very diverse. Social media is the most widely used. But unfortunately, the level of trust in information from social media is very low. Television is the most trusted medium. Communication strategies should be based on people's behavior in seeking information so that crisis communication regarding Covid 19 can be carried out properly
Keywords
Article Details
References
- Anisah, L. (2022). Kemenkes Sebut Kasus Covid-19 Mulai Melandai, Indonesia Bersiap Menuju Endemi. Kontan. https://nasional.kontan.co.id/news/kemenkes-sebut-kasus-covid-19-mulai-melandai-indonesia-bersiap-menuju-endemi
- Ardiyanti, H. (2020). Komunikasi Media Yang Efektif Pada Pandemi Covid-19. INFO Singkat: KAJIAN SINGKAT TERHADAP ISU AKTUAL DAN STRATEGIS DPR RI, Vol. XII(7), 25–30.
- de Rouck, S., & Leys, M. (2011). Information behaviour of parents of children admitted to a neonatal intensive care unit: Constructing a conceptual framework. Health, 15(1), 54–77. https://doi.org/10.1177/1363459309360785
- Falcone, R., & Sapienza, A. (2020). How COVID-19 changed the information needs of Italian citizens. International Journal of Environmental Research and Public Health, 17(19), 1–19. https://doi.org/10.3390/ijerph17196988
- Fiske, J. (2007). Cultural and Communication Studies: Sebuah Pengantar Paling Komprehensif. Jalasutra.
- Goeritman, H. I. N. (2021). Komunikasi Krisis Pemerintah Indonesia di Masa Pandemi Covid-19 melalui Media Sosial. Jurnal IPTEK-KOM, 23(1), 1–19.
- Hasibuan, L. S. (2021). “Papahku Meninggal Karena Percaya Hoax Covid-19.” CNBC. https://www.cnbcindonesia.com/lifestyle/20210719095033-33-261920/papahku-meninggal-karena-percaya-hoax-covid-19
- Hyland-Wood, Gardner, J., Leask, J., & Ecker, U. K. H. (2021). Toward effective government communication strategies in the era of COVID-19. HUMANITIES AND SOCIAL SCIENCES COMMUNICATIONS, 8(30), 1–11. https://doi.org/10.1057/s41599-020-00701-w
- Kundu, D. K. (2017). Models of information seeking behaviour: A comparative study. International Journal of Library and Information Studies, 7(4), 393–405.
- Limilia, P., & Pratamawaty, B. B. (2020). Google Trends and Information Seeking Trend of COVID-19 in Indonesia. Jurnal ASPIKOM, 5(2), 188. https://doi.org/10.24329/aspikom.v5i2.741
- Masduki. (2020). Blunders of government communication: The political economy of COVID-19 communication policy in indonesia. Jurnal Ilmu Sosial Dan Ilmu Politik, 24(2), 97–111. https://doi.org/10.22146/JSP.57389
- Muselli, M., Cofini, V., Desideri, G., & Necozione, S. (2021). Coronavirus (Covid-19) pandemic: How may communication strategies influence our behaviours? International Journal of Disaster Risk Reduction, 53(May 2020), 101982. https://doi.org/10.1016/j.ijdrr.2020.101982
- Paek, H.-J., & Hove, T. (2020). Communicating Uncertainties during the COVID-19 Outbreak. Health Communication, 35. https://doi.org/10.1080/10410236.2020.1838092
- Rianto, P., & Setiawati, T. (2021). The Role of Indonesian Mainstream Media to Fight Against Covid-19 Hoaxes. Advances in Social Science, Education and Humanities Research, Volume 596, 596(Jcc), 224–227.
- Robson, A., & Robinson, L. (2015). The Information Seeking and Communication Model: A study of its practical application in healthcare. Journal of Documentation, 71(5), 1043–1069. https://doi.org/10.1108/JD-01-2015-0023
- Skarpa, P. El, & Garoufallou, E. (2021). Information seeking behavior and COVID-19 pandemic: A snapshot of young, middle aged and senior individuals in Greece. International Journal of Medical Informatics, 150(March), 104465. https://doi.org/10.1016/j.ijmedinf.2021.104465
- Soleymani, M. R., Esmaeilzadeh, M., Taghipour, F., & Ashrafi-rizi, H. (2021). COVID-19 information seeking needs and behaviour among citizens in Isfahan, Iran: A qualitative study. Health Information and Libraries Journal, June 2020, 1–12. https://doi.org/10.1111/hir.12396
References
Anisah, L. (2022). Kemenkes Sebut Kasus Covid-19 Mulai Melandai, Indonesia Bersiap Menuju Endemi. Kontan. https://nasional.kontan.co.id/news/kemenkes-sebut-kasus-covid-19-mulai-melandai-indonesia-bersiap-menuju-endemi
Ardiyanti, H. (2020). Komunikasi Media Yang Efektif Pada Pandemi Covid-19. INFO Singkat: KAJIAN SINGKAT TERHADAP ISU AKTUAL DAN STRATEGIS DPR RI, Vol. XII(7), 25–30.
de Rouck, S., & Leys, M. (2011). Information behaviour of parents of children admitted to a neonatal intensive care unit: Constructing a conceptual framework. Health, 15(1), 54–77. https://doi.org/10.1177/1363459309360785
Falcone, R., & Sapienza, A. (2020). How COVID-19 changed the information needs of Italian citizens. International Journal of Environmental Research and Public Health, 17(19), 1–19. https://doi.org/10.3390/ijerph17196988
Fiske, J. (2007). Cultural and Communication Studies: Sebuah Pengantar Paling Komprehensif. Jalasutra.
Goeritman, H. I. N. (2021). Komunikasi Krisis Pemerintah Indonesia di Masa Pandemi Covid-19 melalui Media Sosial. Jurnal IPTEK-KOM, 23(1), 1–19.
Hasibuan, L. S. (2021). “Papahku Meninggal Karena Percaya Hoax Covid-19.” CNBC. https://www.cnbcindonesia.com/lifestyle/20210719095033-33-261920/papahku-meninggal-karena-percaya-hoax-covid-19
Hyland-Wood, Gardner, J., Leask, J., & Ecker, U. K. H. (2021). Toward effective government communication strategies in the era of COVID-19. HUMANITIES AND SOCIAL SCIENCES COMMUNICATIONS, 8(30), 1–11. https://doi.org/10.1057/s41599-020-00701-w
Kundu, D. K. (2017). Models of information seeking behaviour: A comparative study. International Journal of Library and Information Studies, 7(4), 393–405.
Limilia, P., & Pratamawaty, B. B. (2020). Google Trends and Information Seeking Trend of COVID-19 in Indonesia. Jurnal ASPIKOM, 5(2), 188. https://doi.org/10.24329/aspikom.v5i2.741
Masduki. (2020). Blunders of government communication: The political economy of COVID-19 communication policy in indonesia. Jurnal Ilmu Sosial Dan Ilmu Politik, 24(2), 97–111. https://doi.org/10.22146/JSP.57389
Muselli, M., Cofini, V., Desideri, G., & Necozione, S. (2021). Coronavirus (Covid-19) pandemic: How may communication strategies influence our behaviours? International Journal of Disaster Risk Reduction, 53(May 2020), 101982. https://doi.org/10.1016/j.ijdrr.2020.101982
Paek, H.-J., & Hove, T. (2020). Communicating Uncertainties during the COVID-19 Outbreak. Health Communication, 35. https://doi.org/10.1080/10410236.2020.1838092
Rianto, P., & Setiawati, T. (2021). The Role of Indonesian Mainstream Media to Fight Against Covid-19 Hoaxes. Advances in Social Science, Education and Humanities Research, Volume 596, 596(Jcc), 224–227.
Robson, A., & Robinson, L. (2015). The Information Seeking and Communication Model: A study of its practical application in healthcare. Journal of Documentation, 71(5), 1043–1069. https://doi.org/10.1108/JD-01-2015-0023
Skarpa, P. El, & Garoufallou, E. (2021). Information seeking behavior and COVID-19 pandemic: A snapshot of young, middle aged and senior individuals in Greece. International Journal of Medical Informatics, 150(March), 104465. https://doi.org/10.1016/j.ijmedinf.2021.104465
Soleymani, M. R., Esmaeilzadeh, M., Taghipour, F., & Ashrafi-rizi, H. (2021). COVID-19 information seeking needs and behaviour among citizens in Isfahan, Iran: A qualitative study. Health Information and Libraries Journal, June 2020, 1–12. https://doi.org/10.1111/hir.12396