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Submitted
13 May 2024
Accepted
17 July 2024
Published
2 December 2024
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Abstract

Background: Vocational High School is a vocational secondary education level that prepares its graduates for the workforce. One of the State Vocational High Schools in Surabaya offers a major in Accounting and Financial Institutions, which faces challenges in practical banking learning media for mini-banks. The aim of this community service to enhance operational knowledge of banking services through web-based learning media. Methods: The partner for this activity is SMKN 1 Surabaya with 32 student participants. The method applied in community service activity involves training and mentoring. Data collection processed include interviews, monitoring and survey. Results: At the beginning of training, only five students were able to operate the customer service menu correctly (15.63%). However, after mentoring, the abilities of 30 students improved (93.75%). Two students still couldn’t operate the menu due to unstable internet connections. The speakers also received positive feedback regarding delivery of the material. Conclusions: Several participants enthusiastically attended the training and benefited from the flexible learning media.

Keywords

Customer Service Mini-Banks Training Vocational High School Bank Mini Layanan Nasabah Pelatihan SMK

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This work is licensed under a Creative Commons Attribution 4.0 International License.

© 2022 Oleh authors. Lisensi Jurnal Solma, LPPM-Uhamka, Jakarta. Artikel ini bersifat open access yang didistribusikan di bawah syarat dan ketentuan Creative Commons Attribution (CC BY) license. (http://creativecommons.org/licenses/by/4.0/).

How to Cite
Sihotang, E. T., Sistiyarini, E., Dwiati, A. R., Ambarwati, Y. B., & Nasution, Z. (2024). Pelatihan Operasional Layanan Nasabah (Customer Service) Berbasis Web Pada Pelajar SMK Negeri 1 Surabaya . Jurnal SOLMA, 13(3). https://doi.org/10.22236/solma.v13i3.14949
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