Tinjauan Terhadap Proses Klaim Asuransi Jiwa Kumpulan Pada PT. Asuransi Syariah Keluarga Indonesia
AbstractThis research aims to determine how the claims process of life insurance group at PT. Asuransi Syariah Keluarga Indonesia and the cause of postponed and rejected claims. Type of the research used descriptive qualitative research. The result of the research showed that in general there are four claims process, notification process, evidence of claim document, claim investigation and claim settlement. Those four processes that PT. Asuransi Syariah Keluarga Indonesia applied are simple and easy. The claim investigation conducted if at the time of verification found irrelevant data. The cause of the postpone claims is the lack of documents that the institution gave to the insurance company, so the claim must be postponed until the file is completed at a predetermined time. The cause of the claim being rejected is the policy status is not active, the participant is not a member, contravene “utmost good faith” principle, etc.
Keyword: Life Insurance Group, Process, Claims.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).