EVALUASI IMPLEMENTASI PELAYANAN KONSELING OBAT DI APOTEK KOTA YOGYAKARTA

farida baroroh, endang darmawan

Abstract

Therefore, it is important to give counseling for patients and their family. This study is to evaluate the counseling service implementation at several pharmacy in Yogyakarta Indonesia. This study was a cross-sectional design. The result showed that the implementation counseling service at pharmacy was 59,00% of 96,00% patients who required counseling service. The several pharmacy patient were out-patient who responsible to their therapeutical management. There was 55,93% patients experienced that the room for counseling service was comfortable. So, the communication aspects of counseling service at pharmacy in Yogyakarta had been well conducted. Based on the communication technique, the pharmacist communicated with body language such as practicing how to use the drug in counseling services was 64.41%. In conlusion, the implementation counseling service at pharmacy in Yogyakarta Indonesia was 59,00% of 96,00% patients who required counseling service. A number of 94.83% of patients stated that pharmacists use an understandable language in counseling services. It can be concluded that although only 58.59% of respondents who had received counseling but the desire to get counseling services of pharmacy in Yogyakarta is very high, reaching 95.96% of respondents

Full text article

Generated from XML file

References

Anonim, 2009, Peraturan Pemerintah Republik Indonesia Nomor 51 Tahun 2009 tentang Pekerjaan Kefarmasian acessed Nov. 21, 2015.
Baroroh F, 2013, Evaluation on The Implementation of Drug Information Service at Pharmacy in Yogyakarta, 137 – 141, Proceeding The International Conference on Safety Management of Central Cytotoxic Reconstitution in Pharmacy Practice.
Bonnie L. Svarstad, PhD; Dara C. Bultman, PhD; Jeanine K. Mount, PhD, "Patient Counseling Provided in Community Pharmacies : Effects of State Regulation, Pharmacist Age, and Busyness” Journal of the American Pharmacists Association. 2004 January-February; 44 (1) : 22-29.
Hussain S, Ali ASH, Kosar H, Mohammad AA, Marwa MK, Dalia AR, Rima C, Shaika A, Ragdha A. Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction. Eur J Hosp Pharm 2013;20:241-247 doi:10.1136/ejhpharm-2012-000263
Kaae S, Traulsen JM, Ní¸rgaard LS. Challenges to counseling customers at the pharmacy counter - why do they exist? Res Social Adm Pharm. 2012 May-Jun;8(3):253–257.
Kaae S; Sahdia Saleem; and Maria Kristiansen, "How do Danish community pharmacies vary in engaging customers in medicine dialogues at the counter an observational study” Journal Pharmacy Practice. 2014 Jul-Sep ;12(3):422.
Kaae S, PhD; Janine M Traulsen PhD; Lotte S Ní¸rgaard PhD, "Customer interest in and experience with various types of pharmacy counselling – a qualitative study” An International Journal of Public Participation in Health Care and Health Policy. 2014 Desember; Issue 6 (17) : 852-862.
Kristina, S.A, Hidayah S.P, 2010, Gambaran Pelaksanaan Konseling di Instalasi Farmasi Rawat Jalan Rumah Sakit X Yogyakarta, 172-178, Prosiding Kongres Ilmiah XVIII dan RaKerNas 2010 IAI
Melissa Somma McGivney, Susan M. Meyer, Wendy Duncan–Hewitt, Deanne L. Hall, Jean-Venable R. Goode, and Randall B. Smit. Medication therapy management : Its relationship to patient counseling, disease management, and pharmaceutical care. J Am Pharm Assoc.2007;47:620–628 doi: 10.1331/JAPhA.2007.06129
Puspitasari HP, Aslani P, Krass I. A review of counseling practices on prescription medicines in community pharmacies. Res Social Adm Pharm. 2009;5(3):197–210.
Sekaran, U. (2003) : Research Method for Business : A Skill-Buliding Approach, Four Edition, John Willey and Sons, New York.
Shah B, Chewning B. Conceptualizing and measuring pharmacist-patient communication: a review of published studies. Res Social Adm Pharm. 2006;2(2):153–185.

Authors

farida baroroh
farida_baroroh@gmail.com (Primary Contact)
endang darmawan
baroroh, farida and darmawan, endang (2016) “EVALUASI IMPLEMENTASI PELAYANAN KONSELING OBAT DI APOTEK KOTA YOGYAKARTA”, Farmasains : Jurnal Ilmiah Ilmu Kefarmasian, 3(1), pp. 13–19. Available at: https://journal.uhamka.ac.id/index.php/farmasains/article/view/121 (Accessed: 13 December 2024).
Copyright and license info is not available

Article Details