Organizational Learning—Continuous Improvement for Patients’ Safety Climate: A PLS-SEM Analysis

Abstract

ABSTRACT

The same awareness and perception of health professionals in hospitals regarding a patient-centered safety
climate is very likely to be found to be non-uniform. Indeed, this will have an impact on organizational learning—
continuous improvement, which is also linked to management support. Using these two aspects, this study intends
to investigate the determinants of organizational learning—continuous improvement. This is a quantitative study
that used a randomized survey of 48 health professionals working in hospitals throughout Indonesia. Data was
collected using a questionnaire as a research instrument, and the analysis tool in this study was structural
equation modeling—partial least squares with SmartPLS. The findings of this study support that safety climate
has a significant impact on organizational learning—continuous improvement (p = 0.007). This study's next
finding explains that management support has a significant effect on organizational learning—continuous
improvement (p = 0.003). In this study, management support had no moderating effect (p = 0.127). According to
this study, 70.4 percent of organizations use safety climate and management support to measure organizational
learning and continuous improvement.

Keywords: Safety Climate, Safety Management, Patient Safety, Organizational Learning, Health Professionals